Dear customers

On Sunday, January 19th, 2008, between the hours of 8am and 1pm PST we will be moving your hosting to a new facility. During this process, we are upgrading the hardware, and simultaneously moving the location to simultaneously improve your performance, and the level of service that we can provide to a nearby collocation facility. We expect the move to take approximately five hours and will have all of our hosting staff on hand to make this transition as smooth as possible. The benefit to you is that your new server will be within walking distance of the Planet Argon office, allowing us to provide you with even better service.

Server Affected:

1. with IP 72.51.34.93 will become 198.145.115.100

HOW YOU SHOULD PREPARE:

• Verify, and if necessary update, the contact information we have on file by emailing billing@planetargon.com

• Change your IP address, if you’re currently responsible for managing your own DNS. If we are managing it, we will update your DNS for you.

• Shut down your applications and databases. We request that you do this at least 10 minutes before the start of the scheduled maintenance time (Sunday, January 19, 10:00AM* PST).

• Contact support@planetargon.com with any questions or concerns.

WHATS IN IT FOR YOU:

• Secure server location near the Planet Argon offices in Portland, OR, making support and maintenance faster and easier.

• For a limited time—and for existing customers only—we are offering a DISCOUNT on upgrading to a Rails Boxcar¹, the newest VPS-based hosting solution from Planet Argon. As a thank you for your patience, we are lowering the price to $65/month for the first 6 months with no set up fee. This offer is valid until February 20th, 2008. Call Planet Argon or email billing@palnetargon.com to take advantage of this offer.

We are very excited about this transition and equally pleased that we will be able to offer a more reliable service. We are committed to keeping you thoroughly informed during this move. Should you have any questions or concerns prior to or during this migration, please send a support ticket to support@planetargon.com or call customer service at 503.445.2457 (toll free at 1.877.55.ARGON).

As always, we thank you for choosing PLANET ARGON!

[1] http://railsboxcar.com

Sincerely,

The PLANET ARGON Team

We’ll post updates on this thread throughout the migration process.

We’re running a few hours behind our schedule as our initial internal checklist missed a few minor steps. After reviewing some documentation, we’re finally moving forward with the migration rather than putting it off any further.

Services are now shutdown on the old server and the sync process is getting ready to start.

Our initial estimates range 4-5 hours from time of starting the sync to having things back online. Stay tuned…

The sync was started about two hours ago. Just keeping you all posted…

Okay, the sync isn’t progressing as fast as we had hoped. Unfortunately, rsync doesn’t provide us with a progress bar.

We’re going to leave it running and pick up on this early in the morning. We apologize for any inconvenience that this reallocation is causing your business.

Thanks

The sync finished overnight and we’re running some of our migration scripts on the new hardware. Then we’ll be updating the DNS for all the domains that we’re responsible for managing. If you’re managing DNS, this would be a good time to update your records as outlined in the email.

Initial testing of services appear to be running fine on the new hardware.

DNS records are currently propagating.

ETA: Back to normal in <2 hours>

Okay, DNS didn’t propagate as expect We’re reviewing our migration script and should be running it again shortly.

However, the new hardware has begun to accept email, so that appears to be working fine.

We’re running the DNS migrations again now and will post an update when these appear to be propagated.